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Privacy Policy

We collect, store and use information when you create an account, place bets, deposit via bKash or Nagad, or contact support.

Account informationPayment recordsDevice dataContact preferencesYour rights
bat bd Privacy Policy
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what information we hold, correct a mistake, ask us to delete your account, or withdraw consent for marketing messages, reach out through any of the channels below. We aim to reply within five business days and complete most requests within two weeks, though complex cases may take longer.

Live Chat Open the chat bubble in the bottom right corner and tell the agent you have a privacy request. They will confirm your account and log the inquiry so our compliance team can follow up with the information or action you…
Email Support Send your request to support with your registered phone number and a brief note explaining what you need — access, correction, deletion or opt-out. We will verify your identity and process the request as quickly as local law allows.
Account Settings Log in, tap the profile icon, then Privacy Controls. You can update your contact preferences, turn off promotional messages, and download a copy of your account data without waiting for a support agent to step in.
HOW WE PROTECT IT

Data Security Measures

We encrypt every login, deposit and withdrawal with SSL so your credentials and bKash PIN never travel in plain text. Passwords are hashed with a one-way algorithm, which means even our own engineers cannot read them. Our servers sit behind firewalls, and we limit staff access to only the teams that need it for account verification or fraud investigation.

Encryption

SSL protects every page load and API call. Payment details — bKash account numbers, Nagad PINs, Rocket wallet IDs — are tokenised so we store a reference code instead of the raw number, keeping your financial data off our main…

Retention Period

We keep your account profile, transaction history and game logs for seven years after your last login to meet audit and regulatory requirements. Once that window closes, we delete personal identifiers and retain only anonymised statistics for internal analysis.

Cookies

Session cookies expire when you close the browser. Persistent cookies last up to one year and remember your language choice and login state.

Your Rights

You can request a copy of your data, ask us to correct errors, delete your account entirely, or stop marketing emails at any time.

Privacy Policy FAQ

We ask for your full name, phone number, date of birth and preferred currency during sign-up so we can verify your identity and set up your wallet. We also log your device type, IP address and browser to help detect unusual login activity.

Every bKash, Nagad or Rocket transaction creates a payment record we store to prevent fraud and meet anti-money-laundering rules. We tokenise wallet IDs so the full account number never sits in our main database, and we share minimal details with the payment processor to complete each transfer.

Yes. Contact support or use the Account Settings privacy panel to request deletion. We will remove your profile and transaction history within two weeks, though we must keep anonymised audit logs for seven years to comply with Bangladesh regulatory requirements where applicable.

We use session cookies to keep you logged in, persistent cookies to remember language and preferences, and analytics cookies to measure page views. You can block them in your browser settings, but session persistence and saved choices will stop working if you do.

We share payment details with bKash, Nagad and Rocket processors to complete deposits and withdrawals, and we send session tokens to game providers so they can launch the correct lobby. We never sell personal information to marketers or data brokers, and all third-party contracts include the same privacy protections.

Log in, open Account Settings, then tap Privacy Controls and toggle off marketing messages. You can also click the unsubscribe link in any email or reply STOP to any SMS. Core account notifications — deposit confirmations, withdrawal alerts — will still come through because they are transactional.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.