Reference

Terms That Govern Your bat bd Account

These terms set out what you agree to when you access bat bd, including how your account works, how payments are processed through bKash, Nagad, and Rocket, and what applies based on your location.

Account EligibilityPayment ConditionsJurisdiction RulesAccount Suspension Policy
bat bd Terms That Govern Your bat bd Account
TERMS QUERIES

Questions About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about your account or a transaction, reach out through one of the channels below. We handle terms-related queries separately from general account support so your question gets to the right team.

Team online

Live Chat

Open the chat icon from any page on bat bd to reach the support team directly. Terms and account queries are handled here first.

Email Support

Send a detailed message to our support address for written records of your query. Useful for disputes or formal account requests.

Account Help Centre

The help section inside your account covers common terms questions, payment rules, and how to request account changes or closures.

HOW WE HANDLE DATA

Account Security and Your Rights

Your account data is stored with encryption in transit and at rest. We do not share your personal details with third parties except where required to process payments through bKash, Nagad, or Rocket, or where local law requires disclosure.

Data Retention We keep your account records for as long as your account is active and for the period required by applicable law after closure. You can request a copy of your data at any time.
Cookie Use We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference. You can clear these through your browser settings.
Account Security Every login triggers an OTP to your registered number. If you did not request a login, contact support immediately to lock your account.
Requesting Changes To update your registered mobile number, payment wallet, or to request account closure, submit a request through the help centre with your account verification details.

Common Questions on These Terms

These are the questions we get most often about how these terms apply to your account and payments.

Account creation is open to adults in regions where the platform is permitted under local law. Eligibility is your responsibility to confirm based on where you are located.

We may suspend or close your account if a breach is confirmed. You will be notified through your registered contact, and any pending verified withdrawals will be processed to your linked wallet.

We will always notify you of material changes through your account before they take effect. Minor clarifications may be updated without a separate notice but are always visible on this page.

Raise the dispute through live chat or email within seven days of the transaction. Include your transaction reference and the wallet number used so we can trace the payment quickly.

Yes. Access and feature availability depend on your local law and eligible region. Where local law differs from any clause here, local law takes precedence over our terms.

Submit a closure request through the help centre. We will process any verified balance to your registered wallet and retain your records only for the period required by applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.